How Cognitive Systems Could Redefine The Way Governments Work
The next era of business is being defined by cognitive systems, or systems that can understand, reason, learn and interact.
They can understand unstructured information, such as images, videos, and human language, and unlock meaning because they can ingest huge volumes of this information, and reason through it to identify new contexts.
IBM Research has been working on the foundations of cognitive computing for decades. In the past five years, we have expanded the use of cognitive technologies built on IBM Watson to solve the world’s problems for industry, government and education.
While sometimes called Artificial Intelligence, cognitive systems learn continually — versus traditional systems that are programmed in advance.
And they interact with us. They can be intelligent assistants that provide better answers for the people using them. Cognitive systems don’t replace human intelligence, they augment it.
We see three areas where cognitive computing will radically change how state and local governments could work. They are:
1) Cognitive Systems will make it easier for citizens and businesses to interact with government agencies.
In the digital era, citizens who get personalized service when they buy and interact with businesses in the private sector expect the same services from the agencies in their state and local governments in the public sector.
Cognitive systems could help citizens receive answers to queries about government services and policies by answering their questions by using natural language.
Future cognitive systems will be able to develop expertise about the complex policies of governments to provide better advice and guidance to citizens and businesses.
Entrepreneurs, for example, would be able to talk to a cognitive assistant to find out the best way to set up a business in a city. The cognitive assistant would also help them navigate regulatory policies and procedures, and even guide them on how to secure necessary permits and licenses.
2) Information will be more effectively protected through cognitivesecurity intelligence.
The explosion of data is creating both new opportunities and challenges for governments. Agencies are using the data to develop more tailored services, make more informed decisions and drive innovation.
Cognitive solutions can help governments gain insights and detect patterns in near-real time from multiple data streams with different levels of detail.
At the same time, however, operating in cyberspace has created new exposures and vulnerabilities. Public safety agencies can navigate complex information environments to detect potential threats to the safety and security of citizens — both in the physical and virtual worlds.
3) Government operations will be modernized.
Cognitive systems can help governments find connections and understand the vast amounts of information available.
A cognitive system, for example, can help an employment assistance counselor discover the root cause of a chronically unemployed citizen’s struggle to find a job. Through analysis of historical case data from multiple sources, a cognitive system could recommend strategies tailored to help the person find a job.
State and local governments have a tremendous opportunity to use technology to better serve citizens and businesses. With cognitive systems, Chief Information Officers and other government leaders can take advantage of their existing investments, while creating new IT infrastructures, ensuring safety and security and building stronger, connected communities.
Changes to manufacturing or software programming can now be made in days rather than months. CLICK HERE to read the case study.
Article originally posted here.